Orders

The Consumer's right to cancel the contract starts the day when the Consumer enters into the contract with MSelectrical and the Consumer's right to cancel ends on the expiry of 7 working days starting the day after the goods have been received by the Consumer.
The Customer must first send written cancellation to MSelectrical by means of e-mail or letter.
On cancellation, the Customer must return the goods.
MSelectrical will inform the Customer how to do this.
The Customer will be responsible for the cost of returning Goods.

Under SAFEBUY guidance we are now offering a 14 working days cooling off period !

Your statutory rights are not affected

All goods are supplied subject to availability.
Property of the (purchased) goods (by the buyer) shall be of MSelectrical, until paid for in full by the Customer.
When purchasing on-line with us, you are actually only leaving your details in the Secure Servers (128bit SSL) and you are not doing a transaction, yet. The purchasing e-mail you will receive is only a confirmation that we have received your details and does not constitute a contract with us, yet.

All our orders under 1.8Kg, are dispatched via Royal Mail First Class Recorded Delivery and only to the Card Holder Address. Orders over 1.8Kg will be sent using Parcel Force (we reserve the right to use any other carrier available at time of ordering). Pricing will be shown at time of purchasing and before you actually place your order, you can always stop your order when on-line.

Goods stocked by us are generally dispatched the same day, if order received before 15:00 H Monday to Friday - Wednesdays we may be closed, although not guaranteed.
Goods not normally stocked by us, but in stock with our suppliers usually take 7 days to be dispatched.
If goods ordered are special orders or out of stock with our suppliers, we will notify you before we do the transaction - unless already notified and they usually take 10/14 days Please allow us up to 30 days.
We will keep you posted and you can always e-mail us - see contacts on our main page .

Damage or short delivery MUST be notified to us by means of e-mail within 7 days from invoice date or by letter, within 7 days from receipt of goods.

In case you do not receive your order, Royal Mail says, we must wait at least 15 days before they consider it lost.

Keep all wrappings and the Postal services sticker (with parcel ID number).

Please note: if you are ordering ORIGINAL items, please let us know you are willing to wait - although many are readily available.
Since MSelectrical cannot send back special ordered parts and has no rights to cancel them with our suppliers, we remand to your common sense and help in making sure you are ordering the right parts in the first place.
You still have your rights to cancel, unless you have opened the packaging or seals have been opened. In this case we will not accept returns.

Please note: when purchasing goods from any of our websites, you will be redirected to the Secure Servers (256bit SSL).
Also note that you are not actually doing a transaction on-line, but only leaving your details in the Secure Servers where they will be encrypted for yours and our security.
Then we will collect them, do the transaction at our premises using our merchant terminal and all data will be treated with care and archived at our premises.

Pricing

Pricing shown in our website are what you pay excluding postage charges, which you will see at the moment of purchase and before you send any transaction details to us.
Postal charges are based on weight.

If you wish to pay by Cheque or Postal order, please copy all info regarding the items you wish to purchase from our website or just print the e-mail estimate we sent you (for goods not on our websites) and send it together with your payment to:

Remember to write your cheque guarantee card number and Expiry date on the back of your cheque or we will have to e-mail you.
Please note cheque orders usually take longer because of cheque clearance.

Repairs

MSelectrical will not be held responsible for ANY item you have sent us for repair, being lost in the Post or damaged in transit.

MSelectrical will not be held responsible for ANY repaired or unrepaired item being returned to the Customer or anyone else, if it is lost or damaged in transit.

EXAMPLE
MSelectrical's Repaired items and unsuccessful repairs are generally posted using Royal Mail First Class Recorded Delivery. The unsuccessful repair will include any cheque or postal order sent by the Customer - we will keep any stamps or charge - following our terms on the repair webpage.
The item will be insured up to the cost of the repair.

The Carrier used by MSelectrical may change without prior notice - Royal Mail is mentioned only as an example.