Privacy & Security

Privacy  

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
MSelectrical Registration number is: Z7030621

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent or if it is related to your order.

(In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (s-p-a-m).” .

The type of information we will collect about you includes:

• your name
  
• address
  
• phone number
  
• email address
  
• credit/debit card details

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

If you wish, you can have access to the personal record we have about you and you can do this by requesting it in writing (use contacts page) - please: remember to use the same e-mail account you used to order or if you have changed it since then, please mention the older one. It will facilitate the search for your details.

Any request will be dealt with as soon as possible and a small charge of £. 5.00 will be applied for each personal record (fees may change at any time - you will be notified before hand).

Please note: MSelectrical is Registered with the Notification Department Information Commissioner under the Data Protection Act 1998.

Security

Normal Internet communications are generally not protected, since you are not releasing any personal information with exception of (maybe) your name when a website leaves in your computer a 'cookie' (small file recording your visit to a site).

In this case it is theoretically possible that anybody with the right technical knowledge and with the right equipment may access the communications between you and the site you are visiting for whatever intent.

When purchasing goods and you send your transaction details with MSelectrical websites, you will be in a 256bit encrypted SSL (Secure Socket Layer) server.

That means the Secure Server will encrypt your personal details for all the duration of the purchasing.

Transactions are not made online, you are only sending your encrypted details in the Secure Server. Once we receive confirmation of your order, we will then recover your details and do a print out for processing your order.

If you find that your browser cannot connect to the Secure Servers, please e-mail us - use contacts page

Thank you for your business

Please note: when purchasing goods from any of our websites, you will be redirected to the Secure Servers (256bit SSL).
Also note that you are not actually doing a transaction on-line, but only leaving your details in the Secure Servers where they will be encrypted for yours and our security.
Then we will collect them, do the transaction at our premises using our merchant terminal and all data will be treated with care and archived at our premises.

Credit card security

The shopping cart that we use may not show the secure transaction "padlock" symbol on your browser. This worries many people into thinking that they are giving their credit card details to an unsecure site. This is absolutely not true. The shopping cart software uses a complex coding system to store your order, and we download it and uncode it in the shop. This system is as secure as the ones showing the padlock in your browser, and in many ways even more secure. While leaving your card details, you will certainly see on your browser address HTTPS and not HTTP. That 'S' means you are within a secure server.
Happy buying!