In the unlikely event we cannot help you and it usually is because we do not carry out repairs on certain devices or it is not economical for us to do it [i.e. requires too much time, special equipment]- we say 'we cannot help you and why'
We do not hide behind our counter &
we will recommend you to a reputable business for your device [if we know one].
We do not own a Cowboy hat!
You always know where you are with us, we keep you - the customer - informed.
MSelectrical always give you an idea of costs, either on the counter or via estimate [i.e. we examine device and call you with an estimate of costs].
Although an Estimate, remains an estimate and not a certainty as many devices can show other faults after we repair the main one
In that case we will inform you if there is further work to be done.